Annual Support Contracts for Foundation Licenses
Your perpetual license is yours forever. A support contract keeps your system compliant with UAE regulations, with prioritized access and proactive advisors — year after year.
Three tiers. One promise: compliance handled.
Fees follow UAE industry benchmarks (15–25% of original license cost).
Essential Support
Startup Foundation
Keep your perpetual license current with regulatory changes and basic technical help when you need it.
- Compliance updates (UAE VAT & Corporate Tax patches)
- Email helpdesk access
- Annual system health check
- Quarterly compliance newsletter
Priority Support
Business Foundation
Prioritized access and proactive advisory to catch compliance risks before they become FTA fines.
- Everything in Essential, plus:
- Priority WhatsApp & phone support
- Annual full chart-of-accounts review
- Quarterly proactive compliance check-in
- Dedicated support advisor
Dedicated Support
Enterprise Foundation
A dedicated team and negotiated SLA for multi-entity, high-volume operations that demand white-glove service.
- Everything in Priority, plus:
- Dedicated accounting support team
- Custom integration maintenance
- Audit support & FTA representation
- Annual on-site business review
- Custom SLA negotiated to your needs
Service Level Agreement
Guaranteed response times by severity level.
Severity 1 — System Down
Production system inaccessible or critical data unavailable.
Severity 2 — Compliance Issue
Filing or reporting blocked; risk of regulatory penalty.
Severity 3 — General Query
How-to questions, feature guidance, and non-urgent requests.
Exclusions
The following are not covered by the annual support contract:
- Custom feature development or bespoke integrations beyond existing scope
- Additional on-site training sessions (quoted separately at AED 400/hour)
- Third-party system failures outside ApeX infrastructure
- Data recovery from customer-managed backups (billed separately)
Frequently Asked Questions
What does the Annual Support Contract cover?
It covers ongoing compliance updates (UAE VAT & Corporate Tax patches), priority helpdesk access, annual system health checks, and proactive compliance advisory — ensuring your perpetual license stays current and audit-ready year after year.
How is the support fee calculated?
Fees follow UAE industry benchmarks of 15–25% of the original license cost. Startup Foundation pays AED 1,200/year, Business Foundation AED 3,600/year, and Enterprise Foundation is custom-quoted starting at AED 10,000/year.
Can I use my ApeX license without a support contract?
Yes. The perpetual license is yours forever. However, without an active support contract you will not receive compliance updates, priority helpdesk, or proactive advisory — which may expose you to regulatory changes and FTA penalties.
Do support contracts auto-renew?
Auto-renewal is optional. You can enable it during purchase or contact us anytime to manage your renewal preferences. You will always receive a renewal notice before the contract end date.
What happens if my support contract expires?
Your perpetual license continues to function. You simply lose access to compliance updates and priority support until you renew. You can renew at any time without penalties.
Is the first year of support included?
Yes — every ApeX Foundation license includes a free "Golden Onboarding" first year of support (Priority tier), so your license is fully covered from day one. Annual support begins from year two.
Ready to secure your license?
Our team is ready to help you choose the right support plan for your business.
Talk to Us